Arrange your seat before your ride. Tell us the number of children traveling, each child’s age, height and weight, and whether you need a company-provided seat or will bring your own. Call (908) 892-0828 to confirm arrangements. A request alone does not guarantee seat availability.
Company-provided car seats
Car seats are available upon request, subject to availability and confirmation by our team. We must confirm that an appropriate seat can accommodate your child’s size and the assigned vehicle. Please do not assume that an infant seat, forward-facing seat or booster is available until your arrangements have been confirmed.
Tell us promptly if your child’s needs or the number of children changes before travel.
Bringing your own seat
You are welcome to bring your own car seat. Notify us in advance and provide the seat type or model so we can prepare a compatible vehicle and allow time for installation. Bring the manufacturer’s instructions and any parts needed for installation.
Your seat must be suitable for your child, within the manufacturer’s service life, and free from damage or unresolved safety recalls. Tell our team about any crash history or other safety concerns before travel.
Installation, harness fit and safe departure
The car seat and vehicle manufacturer’s instructions must be followed for installation and use. Confirm installation arrangements with our team in advance. A parent or accompanying responsible adult must be present to help confirm the child’s fit and secure the child correctly in the harness or seat belt.
Our driver will not begin the ride until the child is properly secured in a suitable restraint. If there is uncertainty about installation, compatibility or fit, departure must wait until it is resolved. A parent’s approval does not override safety requirements or the driver’s responsibilities. Children must remain properly restrained throughout the ride.
Holding a seat for your return trip
If you have a return trip booked with us, we can arrange to hold and store your customer-owned seat between trips. Storage is subject to advance agreement and confirmation by our team.
Label the seat with the reservation name and contact information, and confirm the return reservation and collection arrangements. Let us know promptly if your return trip changes or is canceled so we can arrange return of your seat. Please remove personal belongings before handing over the seat.
Seat care and safety requirements
Company-provided seats must be checked for condition, expiration and applicable recalls, and maintained according to manufacturer instructions. Please report spills, damage or other concerns to the driver.
Child passenger restraint requirements vary by location. Every ride must meet the applicable requirements along the route and the seat manufacturer’s limits. For New Jersey guidance, visit the New Jersey Division of Highway Traffic Safety. New Jersey also offers car seat safety checks.
Questions or changes to your arrangements?
Call (908) 892-0828 before pickup if you need to request a seat, change your arrangements or discuss storage. Please allow time at pickup for proper installation and adjustment.